Refund policy

FREE 14 DAY RETURNS

We hope you like our products as much as we do! 

However, if you're not satisfied with your purchase, you can easily return or exchange your Enchant item(s) free of charge within 14 days of the delivery date.

Please note that items must be returned unused, undamaged and in their original outer cardboard packaging, which must remain sealed and therefore unopened, and accompanied by a printed order confirmation.

Returns that do not meet these requirements will unfortunately not be refunded. Please also ensure that you choose suitable shipping packaging to return the item so that the item(s) are not damaged in transit.

ENCHANT will refund the money received to the payer's account within 5 working days from the day the returned goods are received, but in some cases the refund may take up to 14 days.

If you want to return a product, the purchase of which ensured you received a gift (for example, you received a gift for a certain purchase amount or the purchase of a certain product), you must also return the received gift. The gift must be unused and undamaged. If you choose not to return the gift, its value will be deducted from the returned amount.

Please send the returned goods, together with the order confirmation, to:

Return of e-shop goods
enchant, Ltd.
ELIZABETES 31, LV-1010, RIGA, LATVIA.

 

RETURN OF DEFECTIVE PRODUCTS

If you have received a product that is damaged, please contact us by email enchantlatvia@gmail.com.